Gamification & Employee Engagement For Call Centers
happy agents for happy customers
Engage & Motivate Workforce
Our gamification platform motivates call center agents and sales to achieve their objective by immersing them in a fun game-like environment.
Gain a complete view of performance, KPIs, and employee engagement. Increase team productivity with dynamic goals.
Gain insights & anticipate risks
Leverage artificial intelligence and analytics to drive performance and anticipate risks. Gain agent level insights, build dynamic employee goals and foresee workforce attrition risks.
if your team is using genesys
nguvu is The Perfect Addition To Genesys PureCloud
Activate Gamification & Employee Engagement
track performance & gamify kpis
Transform results into performance points. Track individual and team performance with the KPIs that matter the most for your company. Gain a better understanding of employee performance while tracking all that's important in one place.
Automate contests & challenges
Easily launch contests using one or several KPIs. Game-like UI that keeps your team engaged.
Add competition to your day-to-day work - agents can organize micro challenges and competitions. Objective achievement becomes fun with gamification.
automate quizzes & knowledge test
Send quizzes to validate call center agents knowledge and understanding. Automate all of your contact center quizzes and tests withing the same user interface. Gamify all of your knowledge test.
give power to the team managers
Manager level access and visualization that delivers complete real-time visualization of your team performance. Behavioral data, performance optimization, attrition risks, absenteeism risks and more.
automate quality & nps monitoring
Managers gain next level of automation for quality and NPS monitoring. Visualize and automate quality tracking on both team and individual agent levels.
engage with your team
Assign individual goals & inspire better performance. Your agents have different potential - send them a Spark.
among Our Customers
Our clients leverage game mechanics, machine learning and behavioral analytics to drive performance in Contact Centers
nGAGEMENT platform delivers ROI within 2 to 6 months
Discover by how much gamification and employee engagement technology can improve your company revenue, decrease employee attrition and better morale.
Solve Your contact center Challenges With Gamification & employee engagement
Improve workforce engagement and increase contact center agent retention | 10 % Improvement Across Customers
Optimize and grow agent performance by gamifying their day to day work | 20% Increase Across Customers
Reduce the grunt work of performance and KPI monitoring - automate objective tracking on per employee level.
Grow revenue by dynamically assigning objectives on a per-employee level and enabling micro-challenges | 25% Improvement Across Customers
Activate real-time gauge of workforce education and training gaps. Automate and simplify the process of workforce knowledge tests.
Improve team morale and make your agents happy by adding game elements into their day to day tasks. Agents morale has a direct effect on customer satisfaction.
gamification & Employee Engagement infographics
nGUVU + Genesys Pure Cloud
nGUVU teamed up with Genesys to revolutionize contact centers by creating a better everyday work experience for agents.
Genesys PureCloud users - learn how nGUVU is the perfect addition to the platform. Add gamification & employee engagement solution to your PureCloud.
Gamification of Omni-Channel Support
nGUVU + Genesys -- Why Gamification of Omni-Channel Customer Support Matters?
Contact center agents are at the center of the omni-channel customer journey - keep them engaged with a combination of employee engagement and gamification technology.
Engaging Customers In The Future
Learn how augmented reality, internet of things, co-browsing, consumer messaging and other channels impact the future of customer engagement.
Learn how evolution of above mentioned channels is going to add complexity in the world of contact center agents.
Calculating Gamification ROI
Learn how gamification and employee engagement can have a positive effect on employees and company revenue.
Why Genesys Is The Best Option For a Contact Center?
Join us as we discover what makes Genesys PureCloud the best platform for a contact center
gamification & employee engagement platform
nGAGEMENT influences the agent's behaviour by leveraging their natural desires for competition, collaboration, achievement, status and recognition. This immersive experience motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities.