Employee Engagement Platform For Contact Centers
happy agents for happy customers
Engage & Motivate Workforce
Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors to build intrinsic motivation and improve employee engagement.
Gain a complete view of performance, KPIs, and employee engagement. Increase team productivity with dynamic goals.
Gain insights & anticipate risks
Leverage our analytics to drive performance and anticipate risks. Gain agent level insights, build dynamic employee goals and foresee workforce attrition risks.
is your team using genesys ?
nguvu is The Perfect Addition To Genesys
Activate employee engagement for your contact center
One Platform to Engage, Motivate & Inspire Your agents
among Our Customers
Our clients leverage game mechanics, machine learning and behavioral analytics to drive performance in Contact Centers
calculate employee engagement platform roi
nGAGEMENT platform delivers ROI within 2 to 6 months
Discover by how much gamification and employee engagement technology can improve your company revenue, decrease employee attrition and better morale.
let us help you Solve Your contact center Challenges With ngagement platform
Improve workforce engagement and increase contact center agent retention | 10 % Improvement Across Customers
Optimize and grow agent performance by gamifying their day to day work | 20% Increase Across Customers
Reduce the grunt work of performance and KPI monitoring - automate objective tracking on per employee level.
Drive results by dynamically assigning agent objectives on a per-employee level. Learn from your agents and optimize their performance.
Activate real-time gauge of workforce education and training gaps. Gamify training and tests - and integrate it into your wider employee engagement strategy.
Improve team morale and make your agents happy by adding gaming elements and game-like mechanics into their day to day tasks.
Employee Engagement infographics
Discover nGAGEMENT Platform
nGAGEMENT, an Employee Engagement Management System, motivates contact center
agents to achieve their objectives by using an immersive, game-like environment combined
with social media functionality and machine learning. Download the infographic and learn more.
Gamification of Omni-Channel Support
nGUVU + Genesys -- Why Employee Engagement, and Gamification of Omni-Channel Customer Support Matters?
Contact center agents are at the center of the omni-channel customer journey - keep them engaged with a combination of employee engagement and gamification technology.
Engaging Customers In The Future
Learn how augmented reality, internet of things, co-browsing, consumer messaging and other channels impact the future of customer engagement.
Learn how evolution of above mentioned channels is going to add complexity in the world of contact center agents.
Employee Engagement & Gamification ROI
Learn how gamification and employee engagement can have a positive effect on employees and company revenue.
Why Genesys Is The Best Option For a Contact Center?
Join us as we discover what makes Genesys PureCloud the best platform for a contact center
nGUVU + Genesys Pure Cloud
nGUVU teamed up with Genesys to revolutionize contact centers by creating a better everyday work experience for agents.
Genesys PureCloud users - learn how nGUVU is the perfect addition to the platform. Add employee engagement solution to your PureCloud.
employee engagement platform for contact centers
nGAGEMENT influences the agent's behaviour by leveraging their natural desires for competition, collaboration, achievement, status and recognition. This immersive experience motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities.