Our call center gamification platform motivates agents to achieve their objectives by immersing them in a fun game-like environment. 

 
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Influence: 

Intrinsic Motivators

nGAGEMENT leverages people's natural desires to build intrinsic motivation and engagement by using social media concepts, game mechanics and recognition principles to create the AGENT JOURNEY.

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Predict: Machine Learning

nGAGEMENT combines -science and data- to model historical performance and behavior data points for call center optimization, such as attrition risks, absenteeism risks and optimal performance periods.

 

among Our Customers

Our clients leverage  game mechanics, machine learning and behavioral analytics to drive performance in Contact Centers 

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call center gamification platform

call center gamification platform

nGAGEMENT's easy-to-use and responsive interface allows agents to keep track of their performance on a daily basis, interact and cheer their peers for their accomplishments, and participate in various contests as well as challenges!

Request a demo to learn more about the benefits of nGAGEMENT at your call center!


WE LOVE HAPPY AGENTS


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contact center gamification platform

nGAGEMENT influences the agent's behaviour by leveraging their natural desires for competition, collaboration, achievement, status and recognition.  This immersive experience motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities. 


  • “We are extremely satisfied with nGUVU, and the positive first impression nGAGEMENT made with our team... the interface is extremely intuitive. The nGAGEMENT app provides weighted KPIs allows us to identify top agents based on their merits, rather than a single, isolated metric. We want to recognize employees that stand out based on their overall performance, while following best practices to accomplish their tasks”.
    — Pierre-Marc L. - Operations Director with one of Canada’s leading telecommunications providers
  • “Excellent partner! The people at nGUVU really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. Previously, we were manually tracking schedule adherence. With the nGAGEMENT platform, we can easily track schedule adherence and allow for real time access for the Agents."
    — Megan M. - Call Center Director
  • “The platform was fulfilling the exact needs that I needed to fulfill. Thanks to the nGagement solution, each agent has access to their key performance indicators and statistics everyday."
    — Steve Lapierre - Director of Patient Health Centre

gamification articles & research

 

A Study of Employee Engagement in the Canadian Workplace