Gamification | Employee Engagement | Artificial Intelligence
Engage & Motivate Workforce
Our gamification platform motivates call center agents and sales to achieve their objective by immersing them in a fun game-like environment.
Gain a complete view of performance, KPIs, and employee engagement. Increase team productivity with dynamic goals.
Gain insights & anticipate risks
Leverage artificial intelligence and analytics to drive performance and anticipate risks. Gain agent level insights, build dynamic employee goals and foresee workforce attrition risks.
NGUVU GAMIFICATION & EMPLOYEE ENGAGEMENT PLATFORM IS fully integrated and interoperated with industry leading platforms
activate gamification and employee engagement on purecloud
Choose nGUVU for Gamification & Employee Engagement
track performance & gamify kpis
Transform results into performance points. Track individual and team performance with the KPIs that matter the most for your company. Gain a better understanding of employee performance while tracking all that's important in one place.
Automate contests & challenges
Easily launch contests using one or several KPIs. Game-like UI that keeps your team engaged.
Add competition to your day-to-day work - agents can organize micro challenges and competitions. Objective achievement becomes fun with gamification.
automate quizzes & knowledge test
Send quizzes to validate call center agents knowledge and understanding. Automate all of your contact center quizzes and tests withing the same user interface. Gamify all of your knowledge test.
give power to the team managers
Manager level access and visualization that delivers complete real-time visualization of your team performance. Bhavioral data, performance optimization, attrition risks, absenteeism risks and more.
automate quality & nps monitoring
Managers gain next level of automation for quality and NPS monitoring. Visualize and automate quality tracking on both team and individual agent levels.
engage with your team
Assign individual goals & inspire better performance. Your agents have different potential - send them a Spark.
among Our Customers
Our clients leverage game mechanics, machine learning and behavioral analytics to drive performance in Contact Centers
Solve Your Challenges With Gamification
Improve workforce engagement and increase contact center agent retention | 60% Improvement Across Customers
Optimize and grow agent performance by gamifying their day to day work | 20% Increase Across Customers
Reduce the grunt work of performance and KPI monitoring - automate objective tracking on per employee level.
Grow revenue by dynamically assigning objectives on a per-employee level and enabling micro-challenges | 25% Improvement Across Customers
Activate real-time gauge of workforce education and training gaps. Automate and simplify the process of workforce knowledge tests.
6. Improve team morale and make your agents happy by adding game elements into their day to day tasks. Agents morale has a direct effect on customer satisfaction.
gamification & employee engagement platform
nGAGEMENT influences the agent's behaviour by leveraging their natural desires for competition, collaboration, achievement, status and recognition. This immersive experience motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities.