Employee Engagement Platform For Contact Centers

happy agents for happy customers

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Engage & Motivate Workforce 

Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors to build intrinsic motivation and improve employee engagement.

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Improve Performance

Gain a complete view of performance, KPIs, and employee engagement.  Increase team productivity with dynamic goals.

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Gain insights & anticipate risks

Leverage our analytics to drive performance and anticipate risks. Gain agent level insights, build dynamic employee goals and foresee workforce attrition risks. 

 

is your team using genesys ?

nguvu is The Perfect Addition To Genesys

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     Activate employee engagement for your contact center

One Platform to Engage, Motivate & Inspire Your agents

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measure engagement & gamify kpis

Transform results into performance points. Track individual and team performance with the KPIs that matter the most for your company. Gain a better understanding of employee performance while tracking all that's important in one place. 

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Automate contests & challenges 

Introduce game-like mechanics into the day to day work of your team. Easily launch contests using one or several KPIs. Activate a game-like contest interface that will keep your team engaged.

contact center games challenges

activate agent vs. agent 

challenges

Add competition to your day-to-day work - agents can organize micro challenges and competitions. Objective achievement becomes fun with gamification. 

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reward your agents

Activate Peer Recognition - agents earn badges, points, track their progress & display their achievements. Enable complete gamification of KPI's and goals. 

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gamify the training experience

Send quizzes to validate call center agents knowledge and understanding. Automate all of your contact center quizzes and tests withing the same user interface. Gamify your contact center coaching and performance management.

call center manager analytics performance

analytics console for the management

Manager level access and visualization that delivers complete real-time visualization of your team performance. Behavioral data, performance optimization, attrition risks, absenteeism risks and more.

 

contact center performance measurement

monitor call center quality of work

Gauge performance and quality of work at a team and individual - agent level. Rediscover your team performance and engage with your agents in a matter of seconds.

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engage with your agents

Assign individual goals & inspire better performance. Your agents have different potential - send them a Spark.

 

among Our Customers

Our clients leverage  game mechanics, machine learning and behavioral analytics to drive performance in Contact Centers 

 
 
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calculate employee engagement platform roi

nGAGEMENT platform delivers ROI within 2 to 6 months

Discover by how much gamification and employee engagement technology can improve your company revenue, decrease employee attrition and better morale.  


nguvu + Genesys integration overview

nGUVU is the perfect addition to Genesys PureCloud Omni-Channel solution. Discover how nGUVU adds employee engagement capabilities to the PureCloud platform - Learn More


employee engagement and customer journey

Customer journey is powered by people and technology - with contact center agents at the center of the experience | Learn More


let us help you Solve Your contact center Challenges With ngagement platform

 
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 Improve workforce engagement and increase contact center agent retention | 10 % Improvement Across Customers

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 Optimize and grow agent performance by gamifying their day to day work | 20% Increase Across Customers

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Reduce the grunt work of performance and KPI monitoring - automate objective tracking on per employee level.
 

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Drive results by dynamically assigning agent objectives on a per-employee level. Learn from your agents and optimize their performance.

call center employee performance training icon

 Activate real-time gauge of workforce education and training gaps. Gamify training and tests - and integrate it into your wider employee engagement strategy.

call center games improve team performance

Improve team morale and make your agents happy by adding gaming elements and game-like mechanics into their day to day tasks. 


Employee Engagement infographics

Discover nGAGEMENT Platform

nGAGEMENT, an Employee Engagement Management System, motivates contact center
agents to achieve their objectives by using an immersive, game-like environment combined
with social media functionality and machine learning. Download the infographic and learn more.

Download Infographic

 

Gamification of Omni-Channel Support

nGUVU + Genesys -- Why Employee Engagement, and Gamification of Omni-Channel Customer Support Matters? 

Contact center agents are at the center of the omni-channel customer journey - keep them engaged with a combination of employee engagement and gamification technology. 

Download Infographic

Engaging Customers In The Future

Learn how augmented reality, internet of things, co-browsing, consumer messaging and other channels impact the future of customer engagement. 

Learn how evolution of above mentioned channels is going to add complexity in the world of contact center agents.

Download Infographic

Employee Engagement & Gamification ROI

Learn how gamification and employee engagement can have a positive effect on employees and company revenue.

Download Infographic

Why Genesys Is The Best Option For a Contact Center?

Join us as we discover what makes Genesys PureCloud the best platform for a contact center

Download Infographic

nGUVU + Genesys Pure Cloud

nGUVU teamed up with Genesys to revolutionize contact centers by creating a better everyday work experience for agents.

Genesys PureCloud users - learn how nGUVU is the perfect addition to the platform. Add employee engagement solution to your PureCloud.

Download Infographic

 

employee engagement platform for contact centers

nGAGEMENT influences the agent's behaviour by leveraging their natural desires for competition, collaboration, achievement, status and recognition.  This immersive experience motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities. 

HAPPY AGENTS FOR HAPPY CUSTOMERS


  • “We are extremely satisfied with nGUVU, and the positive first impression nGAGEMENT made with our team... the interface is extremely intuitive. The nGAGEMENT app provides weighted KPIs allows us to identify top agents based on their merits, rather than a single, isolated metric. We want to recognize employees that stand out based on their overall performance, while following best practices to accomplish their tasks”.
    — Pierre-Marc L. - Operations Director with one of Canada’s leading telecommunications providers
  • “Excellent partner! The people at nGUVU really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. Previously, we were manually tracking schedule adherence. With the nGAGEMENT platform, we can easily track schedule adherence and allow for real time access for the Agents."
    — Megan M. - Call Center Director
  • “The platform was fulfilling the exact needs that I needed to fulfill. Thanks to the nGagement solution, each agent has access to their key performance indicators and statistics everyday."
    — Steve Lapierre - Director of Patient Health Centre