Our Customers

From industry leaders to fast-growing organizations, companies around the world use nGAGEMENT to drive performance. 


happy agents for happy customers

icon_motivate (1).png

Engage & Motivate Workforce 

Using game mechanics, recognition and social media concepts, nGAGEMENT influences agent behavior to build intrinsic motivation.

gauge_icon (1).png

Improve Performance

Increase team productivity with dynamic goals that boost performance, KPIs, and employee engagement.

chart_icon.png

Gain insights & anticipate risks

Gain agent-level insights, build dynamic employee goals and foresee workforce attrition risks with in-depth analytics.

learn more about ngagement

nGUVU’s EMPLOYEE ENGAGEMENT PLATFORM FOR CONTACT CENTERS

gaining points screen right.jpg

measure employee engagement

Our unique points system helps managers keep score of their employees by monitoring motivation and participation, and inspires agents to perform better.

call center kpi's gamification

gamify kpis & Track Performance

Track individual and team performance and improve results by gamifying day-to-day activities.

call center contests games automate

Automate contests & challenges

Take the grunt work out of employee engagement by launching contests and challenges that test skills and help agents reach their targets.

contact center games challenges

ACTIVATE AGENT VS. AGENT COMPETITIONS

Inspire your team members to achieve common goals by activating gamified micro challenges and competitions.


gamification roi calculation.png

EMPLOYEE ENGAGEMENT ROI CALCULATOR

Discover how much nGUVU’S employee engagement and gamification technology can save your contact center.  


sales gamification games call center

reward your agents

With nGAGEMENT, agents can earn points, badges, and other prizes that show off their achievements and foster advanced goal setting amongst team members.

call center test survey automate

ELEVATE THE TRAINING EXPERIENCE

Whether you’re onboarding a recruit or strengthening skills, give your agents a more interactive and team-oriented approach to learning with gamification.

call center manager analytics performance

ACCESS IN-DEPTH ANALYTICS

View behavioral and performance data across your organization through dedicated dashboards that highlight performance and areas of improvement.


is your team using genesys ?

nGAGEMENT IS THE PERFECT ADDITION

nguvu logo smaller.png
genesys logo.jpg

  • We are extremely satisfied with nGUVU, and the positive first impression nGAGEMENT made with our team... the interface is extremely intuitive. The nGAGEMENT app provides weighted KPIs that allow us to identify top agents based on their merits, rather than a single, isolated metric. We want to recognize employees that stand out based on their overall performance, while following best practices to accomplish their tasks.”
    — Pierre-Marc L., Operations Director of one of Canada’s leading telecommunications providers
  • “Excellent partner! The people at nGUVU really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. Previously, we were manually tracking schedule adherence. With the nGAGEMENT platform, we can easily track schedule adherence and allow for real time access for the Agents."
    — Megan M. - Call Center Director
  • “The platform was fulfilling the exact needs that I needed to fulfill. Thanks to the nGagement solution, each agent has access to their key performance indicators and statistics everyday."
    — Steve Lapierre - Director of Patient Health Centre
employee engagement 2018 redesign footer