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Influence: 

Intrinsic Motivators

nGAGEMENT leverages people's natural desires to build intrinsic motivation and engagement by using social media concepts, game mechanics and recognition principles to create the AGENT JOURNEY.

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Predict: Machine Learning

nGAGEMENT combines -science and data- to model historical performance and behavior data points for call center optimization, such as attrition risks, absenteeism risks and optimal performance periods.


WE LOVE HAPPY AGENTS


nGAGEMENT influences the agents behaviors by leveraging their natural desires for competition, collaboration, achievement, status and recognition.  nGAGEMENT is an immersive experience that motivates agents to achieve objectives and to accomplish tasks that are at the core of their responsibilities. 

want to see the numbers?

let the ROI  do the talking!

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interested in our product?

Contact our team today for a demo!

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Integration Partners

nGUVU is committed to ensuring your success with a Partner Program that is designed to ensure the best possible customer experience!

Technology Partners

nGuvu offers full implementation support, training and collateral, as well as a research center dedicated to advancing contact center technologies & best practices!

  • “We are extremely satisfied with nGUVU, and the positive first impression nGAGEMENT made with our team... the interface is extremely intuitive. The nGAGEMENT app provides weighted KPIs allows us to identify top agents based on their merits, rather than a single, isolated metric. We want to recognize employees that stand out based on their overall performance, while following best practices to accomplish their tasks”.
    — Pierre-Marc L. - Operations Director with one of Canada’s leading telecommunications providers
  • “Excellent partner! The people at nGUVU really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. Previously, we were manually tracking schedule adherence. With the nGAGEMENT platform, we can easily track schedule adherence and allow for real time access for the Agents."
    — Megan M. - Call Center Director
  • “The platform was fulfilling the exact needs that I needed to fulfill. Thanks to the nGagement solution, each agent has access to their key performance indicators and statistics everyday."
    — Steve Lapierre - Director of Patient Health Centre