Contact centers all face the same issues - Whether in the Retail, Finance, Healthcare, or Insurance sectors. Regardless of Inbound, Outbound, or Blended models. Irrespective of agents roles: Sales, Service, Complaint Resolution.

nGAGEMENT provides a solution to reduce attrition, promote loyalty and dedication among agents, and improve the overall performance in your Contact Center.

Enter nGAGEMENT by nGUVU


Benefits

Features

WORKS WITH EXISTING APPLICATIONS

RAPID TIME-TO-VALUE

Flexible integration with the wealth of data you already have.

Easy Setup! You can be up & running in a few weeks

Easy Setup! You can be up & running in a few weeks

USE THE KPIs RELEVANT TO YOUR CONTACT CENTER

INTEGRATED REPORTING TOOLS

Set up and customize targets based on your KPIs.

Set up and customize targets based on your KPIs.

Integrated reporting tools for both agents & managers. nGAGEMENT offers 3 user types: manager, supervisor & agent level access.