Contact centers all face the same issues - Whether in the Retail, Finance, Healthcare, or Insurance sectors. Regardless of Inbound, Outbound, or Blended models. Irrespective of agents roles: Sales, Service, Complaint Resolution.
nGAGEMENT provides a solution to reduce attrition, promote loyalty and dedication among agents, and improve the overall performance in your Contact Center.
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WORKS WITH EXISTING APPLICATIONS
USE THE KPIs RELEVANT TO YOUR CONTACT CENTER
INTEGRATED REPORTING TOOLS