This week, I dive into two common use cases that serve to elaborate on how KPIs can be combined, and also prioritized, or weighted, to represent a fair and realistic measure of an agent's current performance and future potential.
While everyone understands the drivers for learning from one's mistakes, there tends to be a fair amount of inertia when it comes to reviewing our own successes.
But the truth is, understanding the path to success is actually more important to creating sustainable goal attainment than analyzing our failures.
the action or process of gradually reducing the strength or effectiveness of someone or something through sustained attack or pressure.
"the council is trying to wear down the opposition by attrition"
synonyms: wearing down, wearing away, weakening, debilitation, enfeebling, sapping, attenuation; gradual loss
"...In fact, more gamers are over the age of 36 than between the ages of 18 to 35 or under the age of 18. They are also mostly men, but by a slimming margin. Men make up 52 percent. But even considering these statistics, the important thing to remember is that game mechanics have been applied to the workplace across all demographics since the early 20th century - in the guise of rewards, loyalty programs, and incentives for hard work "
"Although we covered employee engagement in a previous article, it's important to mention that without the deep learning and data analysis components of our product, there would be no behavioral patterns available for us upon which to create increasingly challenging gaming elements, or provide the continuous engagement model that benefits an agent's on-the-job performance throughout their entire career lifecycle."