In surveys conducted over the past 3 years, industry consultant Strategic Contact has found that attrition continues to be the top challenge for contact centers. Turn-over is a reality. But when attrition gains momentum—often through absenteeism—it can quickly spiral out of control.
To combat call center attrition and keep employees engaged, start by focusing on these three imperatives:
1. Strategic hiring and training
2. Coaching and development
3. Find new ways to engage your employees
A weekly paycheck is no longer enough to hold onto your best employees. Now more than ever it’s critical to find new ways to keep them engaged. Read the full story on Genesys blog