Our customers exist in the world of a constant gratification, and as a result, they want fast service from a contact center, which makes call center productivity extremely relevant.
Here are top 5 ways you can better how your call center agents interact with customers:
1. Reduce Interaction Handle Time
2. Improve Supervisor Efficacy
3. Discover Proven Ways to Motivate Agents
4. Understand and Leverage Collaboration Tools
5. Focus on Agent Retention
Read the full story at - http://blog.genesys.com/5-proven-ways-boost-contact-center-productivity/