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nGUVU team has put together an infographic that delves into the topic of calculating a gamification and employee engagement technology ROI. Both gamification and employee engagement has positive effect on employees and company revenue.
Among nGUVU customers we identify 6 areas that are affected the most within contact center work environment. Employee turnover or attrition, engagement and productivity, daily absenteeism, new hire drop rate, quality of work, engagement and effectiveness when it comes to training and knowledge gaps identification.
According to Gartner there are over 1000 global companies that have embraced gamification. Here's a list of 90 that publicly mention the significant positive effect of gamification on: company revenue, employees and well being of their organizations - http://yukaichou.com/gamification-examples/gamification-stats-figures/