Contact center agents are at the center of the omnichannel customer journey. Did you know that on average agents can interact with the same customer across four plus different channels within a single day? With all of this omnichannel complexity surrounding the day to day work of a contact center agent, a few of us know that 60% of the agent workforce is considered to be disengaged at work - causing below average customer experience! Engaging employees and motivating them with gamification is the key to success.
PDF version of the infographic is available for download - here.