IMPROVE EMPLOYEE ENGAGEMENT WITH NGUVU’S GAMIFICATION PLATFORM
BUILD, SCHEDULE, AND ORGANIZE ALL OF YOUR CONTACT CENTER TEAM CONTESTS IN ONE PLACE. NGUVU REMOVES THE GRUNT WORK, AND LETS YOU FOCUS ON ENGAGING YOUR TEAM INSTEAD.
ORGANIZE & AUTOMATE Call Center CONTESTS
TAKE THE BUSYWORK OUT OF CHALLENGING AND MOTIVATING YOUR TEAm
Organizing and managing call center contests is a breeze with nGUVU’s nGAGEMENT employee engagement platform. Set parameters, customize rules, choose prizes, select which team members to test, and more, all from one easy-to-use dashboard.
VIEW, TRACK, COMPARE, AND MANAGE CONTESTS INSTANTLY
Your screen is divided into three easy-to-navigate sections—Active, Under Review, and Completed. Each line shows contest duration, participants, winners, and team groupings, and you can edit any active or pending contest on the fly directly from the overview dashboard.
CREATE CONTESTS IN LESS THAN 5 MINUTES
IT ONLY TAKES a few STEPS TO MAKE A CONTEST AND ENGAGE YOUR CONTACT CENTER
Software should be easy to use. That’s why our team at nGUVU designed an intuitive and efficient way to build contact center contests. Best of all: they only take a couple of minutes to set up.
Simply define the contest’s duration, add rules, select participants, set KPI goals, add a message, and you’re off and running.
CHOOSE FROM A VARIETY OF CONTESTS THAT CHALLENGE YOUR TEAM
BOOST ENGAGEMENT WITH RACE, RAFFLE, AND INDIVIDUAL WINNER CONTESTS
Organize a Race that motivates your agents to accomplish their goals faster, use a Raffle to select and honor consistent team members at random intervals, or manually choose Individual Winners who go the extra mile. It only takes a couple of minutes to set up, and the positive effects can last a lifetime.
recognize & display your champions
There are multiple ways to reward your champions with nGAGEMENT. Share in their success by awarding points and badges, and motivate other employees to succeed with a live leaderboard of up-to-date contest winners.