MONITOR AND IMPROVE CONTACT CENTER AGENT AND TEAM PERFORMANCE WITH ONE PLATFORM
ALIGN and Transfer PERFORMANCE DATA FROM MULTIPLE CALL CENTER SOLUTIONS TO OUR INTERACTIVE EMPLOYEE ENGAGEMENT MANAGEMENT PLATFORM.
track, measure & gamify KPI's
ON AVERAGE, NGUVU CUSTOMERS MONITOR (AND IMPROVE) 5 - 9 KPIS
nGUVU’s nGAGEMENT platform gives managers a bird's-eye view of every agent’s performance record and sets individual goals to help them improve KPIs via a game-like interface. Agents and managers alike get access to a dashboard that lets them view results, enhancing accountability and workplace productivity.
CALL CENTER GAMIFICATION AND ENGAGEMENT
TRANSFORM CLASSIC KPI RESULTS THROUGH A FUN AND CUSTOMIZABLE ENVIRONMENT
Each contact center is unique. nGUVU incorporates your existing performance data and history to deliver a tailored user experience for you and your team.
GALVANIZE EMPLOYEE ENGAGEMENT
NGUVU HELPS AGENTS TAKE OWNERSHIP AND CONTROL OF THEIR RESULTS
Agents get a 360-degree view of their performance history, KPIs, and quality of work. And, thanks to nGUVU’s contact center engagement platform, agents are encouraged to achieve company objectives and grow their career.
Give your agents an exciting day-to-day experience.
MIGRATE YOUR CONTACT CENTER DATA FROM ANY OTHER PLATFORM
Genesys, Talkdesk, Avaya, or any other call center platform - nGAGEMENT’s flexible platform makes it easy to aggregate performance data from multiple solutions and engage your team in no time.