track kpi's and discover new insights
track any number of kpi's. transfer & ALIGN PERFORMANCE data from multiple CALL CENTER SOLUTIONS.
all kpi's in one place
average nguvu customer monitors 5 - 9 kpi's
KPI dashboard is visible to the user agent and to the managers. Managers get to see the bird eye view of every agents performance, and set individual goals and engage with agents in a game-like environment.
gamify the kpi's
Transform classic kpi results into a fun and motivating concept
Let us bring in your data to nGAGEMENT platform in such way that it reflects the uniqueness of your contact center. nGUVU aligns our gamification and engagement capabilities to your expectations and requirements creating a tailored user experience.
agents take ownership and control of their own results & performance with gamification
Agents have 360 degree visibility of their own performance, KPI's, and quality of work, but now their experience is gamified and optimized in such a way that they are motivated to achieve on their objectives.
Give a better and more exciting day to day work experience to your agents - activate gamification.
bring in your data from any other platform
Genesys, Avaya, or any other call center platform - nGAGEMENT platform flexibility allows us to aggregate performance data from multiple solutions.