MONITOR AND IMPROVE CONTACT CENTER AGENT AND TEAM PERFORMANCE WITH ONE PLATFORM

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ALIGN and Transfer PERFORMANCE DATA FROM MULTIPLE CALL CENTER SOLUTIONS TO OUR INTERACTIVE EMPLOYEE ENGAGEMENT MANAGEMENT PLATFORM.

 

track, measure & gamify KPI's

ON AVERAGE, NGUVU CUSTOMERS MONITOR (AND IMPROVE) 5 - 9 KPIS

nGUVU’s nGAGEMENT platform gives managers a bird's-eye view of every agent’s performance record and sets individual goals to help them improve KPIs via a game-like interface. Agents and managers alike get access to a dashboard that lets them view results, enhancing accountability and workplace productivity.

CALL CENTER GAMIFICATION AND ENGAGEMENT

TRANSFORM CLASSIC KPI RESULTS THROUGH A FUN AND CUSTOMIZABLE ENVIRONMENT

Each contact center is unique. nGUVU incorporates your existing performance data and history to deliver a tailored user experience for you and your team.

GALVANIZE EMPLOYEE ENGAGEMENT

NGUVU HELPS AGENTS TAKE OWNERSHIP AND CONTROL OF THEIR RESULTS

Agents get a 360-degree view of their performance history, KPIs, and quality of work. And, thanks to nGUVU’s contact center engagement platform, agents are encouraged to achieve company objectives and grow their career.

Give your agents an exciting day-to-day experience.

 

 

MIGRATE YOUR CONTACT CENTER DATA FROM ANY OTHER PLATFORM

Genesys, Talkdesk, Avaya, or any other call center platform - nGAGEMENT’s flexible platform makes it easy to aggregate performance data from multiple solutions and engage your team in no time.

call center data integrations
 

Our Customers

 

LEARN HOW LEADING COMPANIES ARE LEVERAGING our EMPLOYEE ENGAGEMENT solutions 

 
 
track call center performance