ACTIVATE HIGHER LEVELS OF EMPLOYEE ENGAGEMENT IN YOUR CALL CENTER

 
call center agent goals

DISCOVER PERFORMANCE OPTIMIZATION OPPORTUNITIES AND TAKE ADVANTAGE OF INSIGHTS BY ALIGNING KPIS AND AGENT LEVEL TARGETS

 

design individual goals for your agents

SELECT AGENTS AND CHOOSE CUSTOM OBJECTIVES IN SECONDS

Your contact center agents all have different capabilities. Analyze their day-to-day performance, and motivate them to do better by designing custom goals that fit both of your needs.

ASSIGN AND TRACK CUSTOM GOALS

SIMPLIFY Your EMPLOYEE ENGAGEMENT SUPERVISION

Tracking your agents’ progress can be time-consuming. With SPARKS, managers can assign daily goals based on an individual agent’s performance history, and monitor the results across multiple teams, sites, and departments.

TRACK AGENT SUCCESS, AND FIND AREAS THAT NEED IMPROVEMENT

UNLOCK IN-DEPTH INSIGHTS ON INDIVIDUAL PERFORMANCE

Want to see how a particular agent is doing? No problem! Just click on their name or avatar to see current goals and past results, all at once.

 

GET ANALYTICS ON TOTAL TEAM PERFORMANCE

NGAGEMENT’s MANAGER OVERVIEW LETS YOU MONITOR TEAMS FROM ONE DASHBOARD

Managing multiple teams and agents? nGAGEMENT’s manager overview allows team leaders to monitor completed challenges, points earned, the status of custom goals, and more, from one screen.

OPTIMIZE CALL CENTER PERFORMANCE

ASSIGN GOALS, OBJECTIVES, AND INTERPRET THE RESULTS WITH NGAGEMENT

Our Customers

 

WANT TO LEARN HOW LEADING COMPANIES ARE USING OUR EMPLOYEE ENGAGEMENT PLATFORM TO IMPROVE CALL CENTER TEAM ENGAGEMENT?

 
 
call center agent kpi performance