ACTIVATE HIGHER LEVELS OF EMPLOYEE ENGAGEMENT IN YOUR CALL CENTER
DISCOVER PERFORMANCE OPTIMIZATION OPPORTUNITIES AND TAKE ADVANTAGE OF INSIGHTS BY ALIGNING KPIS AND AGENT LEVEL TARGETS
design individual goals for your agents
SELECT AGENTS AND CHOOSE CUSTOM OBJECTIVES IN SECONDS
Your contact center agents all have different capabilities. Analyze their day-to-day performance, and motivate them to do better by designing custom goals that fit both of your needs.
ASSIGN AND TRACK CUSTOM GOALS
SIMPLIFY Your EMPLOYEE ENGAGEMENT SUPERVISION
Tracking your agents’ progress can be time-consuming. With SPARKS, managers can assign daily goals based on an individual agent’s performance history, and monitor the results across multiple teams, sites, and departments.
TRACK AGENT SUCCESS, AND FIND AREAS THAT NEED IMPROVEMENT
UNLOCK IN-DEPTH INSIGHTS ON INDIVIDUAL PERFORMANCE
Want to see how a particular agent is doing? No problem! Just click on their name or avatar to see current goals and past results, all at once.
GET ANALYTICS ON TOTAL TEAM PERFORMANCE
NGAGEMENT’s MANAGER OVERVIEW LETS YOU MONITOR TEAMS FROM ONE DASHBOARD
Managing multiple teams and agents? nGAGEMENT’s manager overview allows team leaders to monitor completed challenges, points earned, the status of custom goals, and more, from one screen.