activate agent level employee engagement management system

call center agent goals

our employee engagement platform enables you to discover performance optimization opportunities and leverage them by aligning kpi's & agent level targets


design individual goals for your agents

pick agents and choose custom objectives in seconds

All of your contact center agents have different performance capabilities. Discover their performance, engage  and motivate your team with custom goals or SPARKS.

We've automated the process - activate agent level engagement and performance optimization with just a few clicks.

assign and track sparks at the agent level

simplify tracking of custom goals across your whole team

Tracking all of the custom goals across your team, your agents successes or failures can be time consuming. That is why nGAGEMENT has a dedicated view that highlights custom goal performance across multiple teams, sites, departments and categories.

track every agent success or failure

discover in-depth performance at an individual agent level

Want to discover an individual agent performance - no problem. Simply click on the agent name or avatar to see current or active spark and all of the previous once. Discover agents past results when it comes to custom goals.


discover your team performance in manager overview

additional manager level dashboard that highlights team performance

Call center managers get an additional view that allows them to track SPARKS activity across their teams with additional data. Challenges completed, points earned, active custom goals and more - simple and quick overview of your teams.

optimize your call center performance

by assigning agent level goals & objectives

Our Customers



call center agent kpi performance