Financial Services Contact Center Benefits

Financial services contact center organizations have many unique challenges, from preventing fraudulent transactions to ensuring their agents are well-trained and retained for their skills.

Our mission is to support online financing, insurance, brokerage and credit organizations by empowering their contact center staff with a continuous engagement model.

Find out how we can help you achieve your objectives with solutions designed for your business.

Increase contact center agent efficiency and accountability

Ensure that your contact center agents are engaged, fairly evaluated and rewarded, and dedicated to customer satisfaction. nGAGEMENT provides an integrated and automated environment that serves as a personal dashboard for your agents. Access nGAGEMENT once a day to get the latest stats from leaderboards, scorecards, and accomplishments. Check on management updates and notifications. See how close you are to your objectives and goals. Adjust your day to achieve your KPI targets. It's all available through a single interface to your healthcare contact center: nGAGEMENT by nGUVU.

Boost agent engagement and job satisfaction

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Employee engagement doesn't end with new hire onboarding. It is a continuous process that requires constant monitoring and adjustments. nGAGEMENT provides the features and capabilities to automate behavioral analysis, generate reports, take pulse surveys, and empowers managers to make informed decisions on staff scheduling, employee incentive plans, contests, recognition, and other vital HR policies and procedures.

Deliver on your customer experience promise

Engaged employees produce engaged customers. By empowering agents and ensuring they are equipped to do their best every day, you are in turn making sure that your customers and partners are being given the best possible service. Customer loyalty is your return on investment.

Reduce contact center attrition 

Global research has shown that "contact center agent" is the occupation with one of the highest attrition rates across industries. We specifically developed nGAGEMENT to address this challenge. 

Benefit from Machine Learning-based workforce analytics

  • Predict agent departures

  • Predict absenteeism

  • Identify and predict best productivity periods