automate & gamify your call center training
activate automated quiz creation and coaching that's aligned with employee engagement management in your contact center
create quizzes & and activate gamified training
team, individual agents, geo targeting - simply create, distribute and get quiz results fast
Supervisors and managers can create quizzes to support training or coaching in an entertaining way. Quizzes can be about a new product, a new training document, or simply a fun question about current events.
Supervisors and managers can learn about individual agent performance and use this as coaching.
align learning and tests with gamification
create a sense of achievement, growth and personal accomplishment for your contact center agents
Every step that agents take is a part of gamification journey. Be it a test, coaching program, performance management, a contest - everything is a part of a gamified experience from now on and is align with a company wide gamification and employee engagement strategy.
quizzes are now a part of a gamified agent journey
complete transparency gives agents full view of their performance
Now that quizzes are a part of the gamified work experience agents have full visibility of their learning performance.
dedicated view and dashboard for managers
manage and view past quizzes and tests, re-launch tests with one click, track results & more
nGUVU team has created a quiz management view specifically for contact center managers. Now your team leaders get all of the coaching and testing tools in one place. Building, and launching test, and tracking performance have just became easier.