nguvu + genesys

nguvu teamed up with Genesys to revolutionize contact centers by creating a better everyday work experience for agents.

 

appfoundry product page

 

Take a closer look at nGUVU AppFoundry product page

Activate gamification and employee engagement on your PureCloud.

integration with genesys purecloud employee engagement and gamification

Our gamification platform motivates agents to achieve their objective by immersing them in a fun game - like environment.

 

LEVERAGE AGENTS NATURAL DESIRE FOR 

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COMPETITION

COLLABORATION

ACHIEVEMENT

STATUS

RECOGNITION

With nGAGEMENT’s integration to the PureCloud solution, it is now easier than ever to offer something new and innovative to your PureCloud customers. nGAGEMENT is the only solution that can transform agent day-to-day life into an immersive, engaging and motivating journey.

 

EASY INTEGRATION WITH PURECLOUD

 

1. Pair nGAGEMENT with Genesys PureCloud

 

2. Determine hierarchy and KPI’S

  

3. Set up objectives & performance points parameters

     

4. Game On!

 

genesys purecloud integration employee engagement and gamification

nGAGEMENT syncs in real-time from PureCloud the presence and ACD state changes of the agent, as well as performance metrics such as AHT, after call work, number of calls, etc. Thanks to the flexibility of nGAGEMENT, a customer can combine various data sources coming from the PureCloud system with external data such as .csv or excel files.


Our Customers

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Learn how our customers leverage gamification, employee engagement and machine learning to maximize their workforce performance 

 
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workforce at SUCCESSFUL companies is 2x times more engaged when compared to average performers 

gamification improves workforce engagement and performance - bringing roi within first 6 months

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