nguvu + genesys
nguvu teamed up with Genesys to revolutionize contact centers by creating a better everyday work experience for agents.
appfoundry product page
Take a closer look at nGUVU AppFoundry product page.
Activate gamification and employee engagement on your PureCloud.
Our gamiﬁcation platform motivates agents to achieve their objective by immersing them in a fun game - like environment.
LEVERAGE AGENTS NATURAL DESIRE FOR
With nGAGEMENT’s integration to the PureCloud solution, it is now easier than ever to offer something new and innovative to your PureCloud customers. nGAGEMENT is the only solution that can transform agent day-to-day life into an immersive, engaging and motivating journey.
EASY INTEGRATION WITH PURECLOUD
1. Pair nGAGEMENT with Genesys PureCloud
2. Determine hierarchy and KPI’S
3. Set up objectives & performance points parameters
4. Game On!
nGAGEMENT syncs in real-time from PureCloud the presence and ACD state changes of the agent, as well as performance metrics such as AHT, after call work, number of calls, etc. Thanks to the flexibility of nGAGEMENT, a customer can combine various data sources coming from the PureCloud system with external data such as .csv or excel files.
Learn how our customers leverage gamification, employee engagement and machine learning to maximize their workforce performance