Infographic: Continuous Employee Engagement

Get our latest infographic for the full picture on how nGAGEMENT can improve teamwork, productivity, engagement and motivation for your contact center agents.

Machine Learning - Cheat Sheet -  Data Science Central

This is by no means a comprehensive guide to machine learning, but rather an infographic depicting the basic components - for those that like both Machine Learning and Emojis!

 

 

The Importance of Agent Engagement - Infographic

Agent engagement is often put on the sidelines in contact centers. Managers are usually focused on simply organizing their workforce as opposed to optimizing it. With this type of mindset, your contact center continues to lose thousands of dollars on a daily basis. Studies have shown that agents are your biggest and most valuable assets, so why not include them in the equation?

 

How to Manage and Optimize a Call Center Effectively - Infographic

Managing and optimizing your call center is not an easy task but it doesn’t have to be a rollercoaster ride either. With the right tools and strategies put into place, you’ll be able to nourish a team that is motivated to perform its best in no time.