Gamification, predictive analytics, and powerful reporting tools combine with Genesys Customer Experience Platform to improve call center agent engagement, motivation, and performance
Montreal – March 12, 2018 – nGUVU has announced that its nGAGEMENT call center gamification platform is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. The nGAGEMENT integration with the Genesys PureCloud® platform leverages gamification and machine learning-based workforce optimization to increase the performance and engagement level of contact center agents.
Genesys AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. The new AppFoundry gives all Genesys customers one interface to explore its ecosystem of pre-built integrations for the entire Genesys portfolio, including PureEngage, PureConnect and PureCloud.
nGAGEMENT leverages social media, game mechanics, and recognition concepts to enhance contact center agents journeys and improve their overall work environment. With an immersive, game-like environment, nGAGEMENT uses existing contact center data and reports from customer experience solutions to deliver next-level contact center performance.
“AppFoundry is the perfect opportunity for nGUVU to help businesses revolutionize their contact centers by creating better everyday work experiences,” said Pierre Donaldson, chief executive officer, nGUVU. “Contact center agents are at the center of the omnichannel customer journey and our gamiﬁcation platform motivates them to achieve their objectives by using our immersive game-like environment.”
nGAGEMENT is now available with Genesys PureCloud, a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation.
Learn more about nGUVU nGAGEMENT at the Enterprise Connect 2018 Conference and Expo in Orlando, Florida taking place March 12-15. Zach Hinkle, Solution Portfolio Manager at Genesys, will be discussing nGUVU gamification and employee engagement platform at the event. Visit Genesys at Booth 713 at the event to learn more about the new AppFoundry marketplace.
To learn more about the specific features and benefits of nGAGEMENT, visit nGUVU on Genesys AppFoundry.