MONTREAL, QC, September 19, 2016 /24-7PressRelease/ -- nGUVU, a Genesys AppFoundry partner and provider of gamified contact center solutions that boost agent productivity and reduce attrition, will be exhibiting its software at G-Force 2016, the industry's marquee customer engagement event now in its ninth year. Taking place October 4-6 at Miami's iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships.
As an AppFoundry sponsor, nGUVU will be showcasing its nGAGEMENT gamification solution for contact centers in the Partner Pavilion. nGUVU will show how its solution combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations, and services that address their unique customer needs.
"We are extremely pleased to be sponsoring Genesys G-Force this year and look forward to connecting with the broad Genesys community at this marquee event," said Max Mastrocola, Chief Revenue Officer at nGUVU. "G-Force 2016 coincides with some new and impactful features just released in our software, such as customer survey integration and a new module for increasing sales performance in today's omnichannel contact center."
"In addition, we are participating in this year's Partner Demo Battle with a video we hope will help educate the market about the importance of employee engagement and its impact on contact center profitability," added Max.
"G-Force has an amazing agenda this year so we're delighted to have nGUVU as a key contributor," said Jim Kraeutler, Vice President of the Innovation Group at Genesys. "Our AppFoundry partners like nGUVU are leveraging the Genesys Customer Experience Platform in creative ways to help organizations improve the experience they provide every step along the customer journey."
With a theme of "The Journey of a Lifetime," G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.
Join the conversation on social media at #GFORCE16.
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to create sustained agent engagement in contact centers. We bring over 30 years of experience in contact center operations and technology to our customers. Our extensive knowledge of the industry drives our commitment to revolutionizing contact centers by putting the agent at the center of success.