nGUVU Sponsors CX17 Customer Experience Event

May 08, 2017 - nGUVU, innovative providers of employee engagement in the contact center industry, will demonstrate its latest Integrated Workspace at CX17, the industry’s premier customer experience event. Taking place...


nGUVU Announces Innovative New Contact Center Solution Ahead of CX17 Industry Event

Leveraging the latest developments in Machine Learning and Gamification, along with social media-based workflows, nGAGEMENT is changing the way contact center teams collaborate with each other...


nGUVU Partners with IVADO

December 01, 2016 /24-7PressRelease/ -- nGUVU, a leading innovator in gamification and machine learning software solutions for contact centers, has announced a collaboration with IVADO to apply the latest in academic research to their flagship solution, nGAGEMENT.

"We are extremely pleased to be partnering with IVADO, the world's leading data science and research organization," said Pierre Donaldson, CEO at nGUVU. "The collaboration between nGUVU and IVADO will provide our clients with advanced forecasting and predictive analytics to enable improved workforce performance management and a drastic reduction in employee attrition, the most pervasive and costly challenge in contact centers worldwide."


nGUVU Wins Genesys Video Award & Launches New Contact Center Webinar Program

MONTREAL, QC, October 26, 2016 /24-7PressRelease/ -- nGUVU, a Genesys AppFoundry partner and provider of gamified contact center solutions that boost agent productivity and reduce attrition, received a bronze award at Genesys GForce 2016 in Miami, FL. earlier this month for its compelling video demo illustrating the benefits of improved employee engagement on the performance of contact centers...


nGUVU Sponsors Genesys G-Force 2016 Customer Engagement Conference

MONTREAL, QC, September 19, 2016 /24-7PressRelease/ -- nGUVU, a Genesys AppFoundry partner and provider of gamified contact center solutions that boost agent productivity and reduce attrition, will be exhibiting its software at G-Force 2016, the industry's marquee customer engagement event now in its ninth year.


Data Science - machine learning - predictive analytics

Gaining Momentum: nGUVU Adds Data Scientist to R&D Team

MONTREAL, QC, July 15, 2016 -- nGUVU, a leading innovator in gamification and machine learning software solutions for contact centers, has announced the addition of a new data scientist to their Montreal-based development team...


 
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Gamification Revolution

Published on Jul 5, 2016 -- nGUVU's head of product strategy, Pascal Leclerc joins Gabe Zichermann on the Gamification Revolution webinar to talk about how nGUVU gamifies the contact center workplace.


 
Montreal in technology - nGUVU contact center solutions

NGUVU RAISES $3 MILLION TO ACCELERATE GROWTH OF MACHINE LEARNING AND GAMIFICATION PLATFORM

 April 13, 2016 -- nGUVU, a developer of gamification and machine learning software for contact centres, has raised $3 million in funding from Brightspark Venture Capital and Desjardins Venture Capital.

nGUVU created nGAGEMENT, a platform for workers to feel more motivated, leveraging “people’s natural desire for competition.”

In a release, nGUVU played up its Machine Learning roots, calling Montreal a “world-renowned hub” of expertise for machine learning and behavioural analytics research and development. nGUVU is partnering with local universities to embed Machine Learning technology in nGAGEMENT.

 

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nGUVU Announces Availability of nGAGEMENT on Genesys AppFoundry

JANUARY 12, 2016 -- nGUVU, a contact center gamification company, has launched nGAGEMENT on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.