The nGUVU platform has been influential and the major reason for CareCentrix’ increased employee engagement. The software is extremely easy to navigate and allows our team members to interact and monitor their performance on a real time basis. Overall nGUVU has been a tremendous asset to our company and helps us in encouraging our team members to achieve their goals while also having fun at the same time.
— Fais Siddiky Manager- Operations- Care & Service Center, CareCentrix
 

Leverage Agents Natural Desire For

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COMPETITION

COLLABORATION

ACHIEVEMENT

STATUS

RECOGNITION

 

discover ngagement platform

Call center agents are at the center of the omnichannel customer journey and our employee engagement platform motivates them to achieve their objectives. 

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measure employee engagement

nGAGEMENT Points - an indicator that reveals engagement level, highlights employee motivation, participation and inspires agents to a better performance.

call center kpi's

track engagement & gamify kpi's

Track and gamify KPI's, quality, team performance, agent engagement and other metrics. 

Seamlessly forward your agents performance data from any contact center platform to nGUVU. 

 

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automate contests and challenges

Setting up a contest while leveraging one or several KPI's becomes a breeze. Team or individual contests, prizes and points, badges earned and more.

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enable agent vs. agent competitions

Agents can now challenge each other in a form of micro contests and competitions - leverage agents natural desire to compete.

call center analytics and call center reporting for managers

track your teams via a 

manager console

Team and individual performance, workforce optimization, attrition risks, attendance and absenteeism, and more - a dedicated analytics designed specifically for contact centers managers.

call center leaderboards - gamification platform

discover and display your champions

Multiple leader-boards that focus on specific KPI's or category based agent performance. Track performance across 15 categories.

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assign individual dynamic goals

Your agents have different performance potential that varies throughout the week. Engage with agents individually, inspire better performance,  and capitalize on a new insights.

call center performance measurement

monitor the quality of work

Gauge performance and quality of work at a team and individual agent level. Rediscover your team performance and engage with your agents in a matter of seconds.

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reward your agents

Now agents can earn points, badges, rewards, and track their progress, as well as show their achievements to the team. 

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gamify training and quizzes

Automate your agent quizzes and tests, better your coaching programs, improve ongoing performance management and align all of your activities with gamification

employee engagement - calculate Your ROI

 

gamification return on investment calculate

 

Want to calculate how much $ employee engagement platform can save you in just a few months?

 

 

some of Our Customers

Learn how our customers leverage employee engagement technology, game-like mechanics & powerful analytics to maximize their agent performance 

 

want to see how it works?

employee motivation and employee engagement