LEARN ABOUT NGAGEMENT

Our platform MOTIVATES CONTACT CENTER AGENTS TO DELIVER THE BEST POSSIBLE CUSTOMER EXPERIENCE

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TRACK EMPLOYEE ENGAGEMENT

Our unique points system helps managers keep score of their employees, monitor motivation and participation, and inspires agents to perform better.

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GAMIFY AND TRANSFORM KPIs

Get the most out of your agents by boosting performance through gamification.

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automate contests and challenges

Take the grunt work out of employee engagement by setting up contests and challenges that test skills and knowledge.

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ENCOURAGE FRIENDLY COMPETITION

Improve employee engagement by encouraging agents to compete with one another in call center games and challenges.

 

Leverage Agents Natural Desire For

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COMPETITION

COLLABORATION

ACHIEVEMENT

STATUS

RECOGNITION

 
call center analytics and call center reporting for managers

MONITOR YOUR TEAMS

Track performance, attrition, workforce optimization, and more through in-depth analytics and a dedicated dashboard designed to meet the needs of today’s contact center managers.

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ASSIGN PERSONALIZED GOALS

Each agent is different—help them reach their full potential by inspiring better performance with strategic goals.

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reward your agents

With nGAGEMENT, agents can earn points, badges, and rewards that show off their achievements and foster advanced goal setting amongst team members.

 

some of Our Customers

 

want to see how it works?

employee motivation and employee engagement