SIMPLIFY THE WAY YOU’RE MONITORING QUALITY OF WORK
WANT A FAST AND EASY WAY TO KEEP AN EYE ON EMPLOYEE ENGAGEMENT? NGAGEMENT’S UNIQUE DASHBOARD HELPS CONTACT CENTER MANAGERS AUTOMATE TEAM AND AGENT MONITORING TO BOOST KPIS.
SEE HOW YOUR TEAMS ARE DOING
COMPARE IN-DEPTH METRICS AND ASSESS EMPLOYEE ENGAGEMENT
nGAGEMENT gives managers a quick and easy way to visualize the health of their teams by comparing the quality of work across sites, agents, and department levels.
zoom in on individual agent performance
QUICKLY GUAGE EMPLOYEE MOTIVATION Levels
nGAGEMENT makes it easy to find out who’s quality of work is improving, and which agents are potentially at risk of underperforming.
Directly activate agent view from the call center manager dashboard to gain insights about an individual agent’s performance so you can start engaging with them better.
HOLISTIC KPI MONITORING
GET A 360-DEGREE OVERVIEW OF YOUR AGENTS and their Progress
Drill down from our dashboard to get detailed insights into agent performance across multiple categories.