automate & SIMPLIFY QUALITY OF WORK MONITORING
EASY, INTUITIVE AND FAST WAY TO KEEP A CLOSE EYE ON QUALITY OF WORK ACROSS YOUR TEAM AND INDIVIDUAL AGENTS. DASHBOARD THAT HAS BEEN TAILORED TO FIT THE NEEDS OF CONTACT CENTER MANAGERS.
monitor quality at a team level
SEE YOUR TEAMS SIDE BY SIDE AND COMPARE THEM BASED ON YOUR METRICS
A quic k way to visually monitor and compare quality of work and performance at a team, site, and department levels. Aggregate your top metrics, visualize and compare performance on a monthly basis
zoom in on individual agent performance
pick your call center team and zoom in on the agents performance & quality of work
Want to see individual agent delivery and quality of work - no problem. Simply pick your team and activate agent view. nGUVU team have designed and made this view available only for call center managers.
Quickly gauge who's improving performance, or which agents are potentially at risk and under-performing. Gain new insights about your agents and engage with them to improve the situation.
discover individual agents performance
quality, performance, kpi's - one click brings you a 360° view of an individual agent
Pick agent of interest from a view in above dashboard and drill down into a detailed agent performance. Visualize and discover your agents performance at a more granular level.