Top 5 benefits of gamification in your contact center

contact center employee engagement

Visualize your targets and the path to success

nGAGEMENT is more than just another dashboard. It’s a platform that places the agent, the contact center team, and team leaders at the center of success – creating a collaborative environment that transcends traditional hierarchy and corporate structure.

With nGUVU’s integrated Machine Learning logic driving our Gamification solution, there is no limit to what you and your team can achieve.

  1. Compete on a level playing field: results are based solely on merit, as opposed to social status or reputation. A transparent and open workplace leads to better collaboration.
  2. Communities spring up around competitions. Sharing results will benefit you and the team at large, taking place organically around each competition.
  3.  Leaderboards create a visual target that can push the limits of what you and the group are capable of. The real-time feedback of the leaderboard has a psychological effect on the results that can be achieved, pushing you to the next level. 
  4. Communication is enhanced. With event feeds, broadcast announcements, individual chats, and peer recognition, new lines of communication are opened.
  5. Brings the Social aspect of leisure to the workplace. Naturally, Facebook, Snapchat and other popular platforms are an integral part of our social fabric. Extending this concept to the work environment is a natural progression.