Top 5 benefits of Machine Learning for your contact center

machine learning contact center

Visualize your targets and the path to success

nGAGEMENT is more than just another dashboard. It’s a platform that places the agent, the contact center team, and team leaders at the center of success – creating a collaborative environment that transcends traditional hierarchy and corporate structure. 

With nGUVU’s integrated Machine Learning logic driving our Gamification solution, there is no limit to what you and your team can achieve. 

Top 5 contact center benefits with Machine Learning


  1. Manage your team instead of the data. Machine Learning is based on algorithms that can learn from data without relying on rules-based programming, and its main benefit is the ability to relentlessly analyze data and every combination of variables.
  2. Innovation: Machine Learning is designed to break benchmarks and reset the rules. Agents are not limited to the methods used the previous year, month, or day. Anything goes.
  3. Automatically discover hidden patterns and anomalies within data through a simple visual interface. Instead of reports comprised of static data, get actionable feedback.
  4. Adaptability is the foundation of Machine Learning. Challenges, target metrics and quizzes need to adapt to each individual agent’s pace. Without Machine Learning driving the system, progress is a one-size-fits-all proposition. 
  5. Machine Learning is the best model for combining hard science with human behavior. Predictive analysis provides insight into performance plateaus, engagement at work, and loyalty.