nGAGEMENT takes your contact center performance to the next level: employee engagement is achieved via social media features and game mechanics, leveraging your existing contact center data and reports from any vendor solution. nGAGEMENT also adds predictive analytics and powerful reporting tools!
nGAGEMENT is more than a dashboard or a performance management tool. We offer an immersive experience making it fun for the agents to meet their performance. Whatever indicator is important for your company or department, nGAGEMENT can capture the results and translate them into a points concept. Track your results and ranking using the Leaderbaord.
- Performance module: Bring together all you indicators, irrespective of the system or solution they come from.
- Challenges: nGAGEMENT offers the agents the possibility of sending friendly challenges to their colleagues.
- AVATAR: Show-off your progress and status by enhancing your Avatar and personalizing your profile.
ENGAGE ON A DAILY BASIS
"True engagement must be an ongoing effort, integrated into the daily experience of the agents".
nGAGEMENT offers a number of features that connect to day-to-day tasks and engage with the contact center agents on a daily basis.
- Contests: Launch contests using weighted KPIs and benefit from the automatic tracking through nGAGEMENT.
- Quizes: Set-up flash-quizzes using our simple module. Validate understanding, knowledge and support your coaching process.
- SPARKS: Engage with your agents, motivate them to enhance their performance.
- Manager interface: Quick view into your team's performance including several features to engage with your agents.
nGAGEMENT creates the agent journey by transforming the day-to-day life of your agents. Bring together all the relevant KPI's and enhance the engagement level by using fun and motivating features.
- Intuitive interface: Simple and easy to use app. based on day-to-day interactions. No training required!
- 24/7 Availability: nGAGEMENT is always available allowing agents and supervisors to engage and interact with nGAGEMENT at any moment.
- Badges: Agents can earn badges based on their achievements and cheer their colleagues' accomplishments using the Activity Feed, offering the possibility of peer to peer feedback.
- Leaderboard: Compare your performance and improve your ranking by meeting and exceeding your objectives.