On Demand Webinar - Master Class Series - Episode 01

This inaugural educational webinar kicks-off our new Master Class Series, which brings together subject matter experts to deep-dive into contact center topics that matter.

Now available for on Demand viewing: Maximize CSAT while optimizing your AHT targets.

On Demand Webinar -  Master Class Series - Episode 02

Episode 02 of our Master Class Webinar series covers the mechanics of employee engagement and performance.

Learn how to adjust your "performance thermostat" to get the settings just right in your contact center.

On Demand Webinar -  Master Class Series - Episode 03

Gamification. Machine Learning. On their own, compelling technologies. Combined in a single platform, a new model for continuous, sustained employee engagement in today's contact center.

On-Demand Webinar - Revolutionize your Contact Center

Join us for this enlightening 15-minute session as we discuss the use of Gamification in the Contact Center Industry, using incentives and motivators already being leveraged in your organization.